In fitness, commitment is everything. That’s why we created the Customer Advantage Program™ (CAP). It represents our complete dedication to warranty, service, and delivery. And it’s our assurance to you that we stand behind everything that bears the Matrix name. After all, we’re in the business of making fitness equipment, not excuses.

CAP core promises:

1. You receive the best standard warranty in the industry, including 3 years “bumper to bumper” coverage on parts and labor.
2. You receive our guarantee on service performance, including no charge next day shipment of parts and an optional complimentary tech certification program.
3. You will receive on-time delivery of every order. Qualifying orders also receive certified installation and on-site service training by a Matrix representative.